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Terms and Conditions If you are not happy with your purchase for any reason, please return the item(s) to us at the address below and e-mail us to tell us about your reasons for doing so. Returns Sorry, but we can't refund the carriage costs for unwanted items. This policy does not affect your UK statutory rights. In the unlikely event of being sent a faulty item please email us and return it to the above address with a description of the fault. Where an item has been returned and is proved faulty within 14 days of purchase we will provide a full refund including the cost of postage. Refunds will be made within 30 days and in the same form as the original charge (cheque/cash/credit/debit card/paypal). We will be happy to exchange any items you are not completely satisfied with providing they are returned to us within 30 days of delivery. Please e-mail admin@autolinkuk.co.uk for more info. Sorry, but we won't be able to refund your return postage cost for an exchange. Damaged Items All our items are carefully packaged before dispatch. However, accidents can sometimes happen. If your order is damaged on delivery, please inform the courier if applicable and if you are accepting the item note on the couriers manifest that the package was damaged and contact us immediately, Any claim for goods damaged in transit MUST be made within 48 hours of delivery. Please keep all packaging for inspection at the delivery address if required. Delivery Methods and timings We try and ensure you receive your order as quickly as possible. Orders placed before 12:00 on a weekday are usually dispatched the same day or if after 12:00 the next working day after the order has been placed. Delivery usually takes about 2 working days in the UK, within 5 working days to mainland Europe and the USA and between 7 and 14 working days to the rest of the world, depending on the destination. However, please allow 28 days for delivery outside of the UK. The delivery cost includes packaging Generally, items weighing less than 2kg are sent by Royal Mail and items over 2kg are sent by courier. All prices are displayed in GBP (Great Britain Pound Sterling). You can select to display prices in Euros or US $. Prices displayed in Euros or US Dollars are an indication only, based on the current exchange rate, your payment card will be billed in GBP. Privacy Policy Your name, e-mail address and other details will not be given to any third party outside of Autolink UK Ltd. Customer Service If you have any questions or wish to speak to us please e-mail us at admin@autolinkuk.co.uk or telephone us on 01489 877770 Mon-Fri 8am to 6pm Should you have any complaints please email us at: admin@autolinkuk.co.uk or telephone us on: 01489 877770 (Mon-Fri 8am-6pm). We will deal with any complaint in a fair, confidential and effective manner within 5 working days. We will keep you informed about the progress and timescale to resolve any dispute. Applicable Law These terms and conditions, your order and payment and the delivery of the goods and services you order, form the basis of a contract under the law of England and Wales between you the customer and Autolink UK Ltd. Your statutory rights under the law of England and Wales are not affected by these terms and conditions. Autolink UK Ltd, Unit 1, Lycroft Farm, Park Lane, Upper Swanmore, Southampton, Hampshire, SO32 2QQ Confirmation I have read and accept the above terms and conditions |
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