DISPATCH TIMES
We try and ensure you receive your order as quickly as possible. Orders placed before 12:00 on a weekday (Monday to Friday) are usually dispatched the same day or if after 12:00 the next working day after the order has been placed. Emails will be sent on dispatch, please check these as they may contain tracking information.
A "working" day is Monday to Friday. In most areas of the UK mainland you can opt for Saturday delivery at extra cost.
We currently ship 99% of orders within one working day.
There are occasions when we also ship orders on Saturday but this is Royal Mail services ONLY and we ship before 09:30am.
It is possible to arrange collection of items ordered here BUT collection is only avaialble once an "Available for Collection" email has been sent.
DELIVERY TIMES
NORMAL DELIVERY SERVICES
Working Days are Monday to Friday, excludes English public holidays.
Delivery usually takes about 2 working days in the UK, 5 working days to mainland Europe, between 7 and 14 working days to the USA and between 7 and 21 working days to the rest of the world, depending on the destination.
However, you should allow 28 days for delivery outside of the UK as items may be held in Customs either pending payment of any duty or taxes or they may just be awaiting clearence.
The delivery cost includes packaging.
Generally, items weighing less than 2kg are sent by First Class Royal Mail and items over 2kg are sent by Courier.
We use City Link, TNT, Interlink or Parcel Force as our Couriers and Pallet-Line if your items are sent by pallet.
If you'd prefer a particular courier, make sure you indicate that to us immediately you have placed the order. However, there may be an additional cost.
These Couriers WILL require signature and are NOT permitted to leave the item without a signature.
We're sorry but we cannot give you the estimated time of delivery, most of our Couriers say anytime between 07:30 and 19:30. We usually send these items on a next working day service but that is dependant upon your location and the available services in your area.
NEXT DAY SERVICE - NEXT WORKING DAY SERVICE
Our "Next Day Service" ONLY applies to orders placed before 12:00 (Noon). Next Day is defined as Next Working Day. An order may be shipped that day if received after that time. This service will use Royal Mail Special Delivery or one of our Couriers. A signature WILL be required.
If an order is made at after the 12:00 deadline on Thursday then the next working day service means delivery should be expected Monday. If you require delivery Saturday then you must specify and pay for Saturday delivery.
This service is ONLY available to UK Mainland addresses.
Generally tracking numbers are contained in your dispatch email or will be emailed separately by the Couriers. Royal Mail tracking information will only be available TWO days after shipment.
INTERNATIONAL ORDERS OVER 2KG
We require a contact telephone number to ship items internationally by Courier. If you do not supply a telephone number your order may be delayed. Some Europian countries are not part of the EEC for delivery purposes. Please contact us for details. Exculded countries include Norway.
We can offer Express Delivery to these areas. This is available in the delivery options. See below for more details.
If delivery comes to £999 please contact us for a quotation...
INTERNATIONAL EXPRESS DELIVERY
International Express Delivery is available online. If you require a quotation for International Express Delivery, please email us with details of your order AND the address including post-code where you would like the items shipped. Note: A contact telephone number is required for our Express International Services.
CUSTOMS DUTIES AND CHARGES
For items sent outside of the EEC Tax Area, we will not charge VAT. However, you will be liable for any local taxes and customs duties or charges at the destination country.
E&OE
